Lisa Marquez, M.A.
Service Designer/UX Researcher
5 years of educating stakeholders on research, answering research questions, and influencing stakeholders to rethink designs and processes
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commercial property insurance company for 30%+ of fortune 1000 companies
Methods: Usability & Interview hybrid
Outcome
​Influenced stakeholders to align the meaning of the statuses to mitigate user confusion
Methods: Prototype Feedback Session
Outcome
Secured buy-in from key stakeholders to revise automatic notifications on the enterprise platform, resulting in its implementation in final designs from communicating my findings
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Start up in pre-seed phase - talent pipeline platform
Methods: User Personas, Affinity Maps, User Interviews, Workshop Ideation
Outcomes
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Gained partners' trust, findings uncovered potential client's desire for current client testimonials on the talent pipeline platform
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Strengthened job seeker pipeline by enhancing slack channel
public health research hub
Methods: Secondary data collection and analysis
Outcome
Oversaw mixed methods study
Nonpartisan organization providing government agencies with digital expertise
Methods: Usability and interview hybrid